Cyprus CleanersCyprus Cleaners

Privacy policy

Last updated: 2024-06-01

Cyprus Cleaners (the “Company”, “we”, “us”) operates the Cyprus Cleaners marketplace. We process personal data in line with the EU General Data Protection Regulation (GDPR) and the laws of the Republic of Cyprus. This policy explains what we collect, why we collect it, how long we keep it, and the rights available to you.

1. Data controller and contact

Cyprus Cleaners, Apostolou Pavlou Ave 10, Paphos, 8046, Cyprus. For all privacy matters contact:

2. What we collect

  • Account data: name, email, phone, role (client/cleaner), city.
  • Profile data (cleaners): bio, services, rates, languages, travel mode, photos, availability.
  • Platform usage: pages visited, device/browser metadata, and IP for security/logging.
  • Communications: messages you send to our team, request details you submit to cleaners.
  • Payments: we do not process payments; where you pay cleaners directly, no payment data is stored by us.

3. Legal bases

  • Contract: to create your account, publish a cleaner profile, and facilitate introductions.
  • Legitimate interests: platform security, fraud prevention, service improvements, and analytics.
  • Consent: optional marketing emails or cookies where required.
  • Legal obligation: responding to lawful requests and maintaining required records.

4. How we use data

  • Show cleaner profiles to clients and enable direct introductions.
  • Verify accounts, combat spam, and protect the platform.
  • Send service emails (verification, status updates, security notices).
  • Provide support and respond to enquiries.
  • Improve the site through aggregated, anonymised analytics.

5. Sharing and international transfers

  • Vendors: hosting, email delivery, analytics, and error monitoring providers under EU-compliant terms.
  • Legal: disclosures required by law or to protect our rights and users.
  • Cross-border: where data is transferred outside the EEA, we rely on adequacy decisions or Standard Contractual Clauses.

6. Retention

We keep data only as long as needed for the purposes above or to meet legal obligations. If you delete your account, most personal data is removed within 30 days; limited records (e.g., audit logs, legal requests) may be retained for a longer period where required.

7. Your rights

Subject to GDPR and local law, you can:

  • Access and receive a copy of your data.
  • Request correction or deletion of your data.
  • Object to processing based on legitimate interests.
  • Withdraw consent where processing is based on consent.
  • Request restriction of processing in specific circumstances.
  • Data portability for information you provided to us.
  • Lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus).

To exercise these rights, email privacy@cypruscleaners.com.cy. We respond within one business day to acknowledge your request.

8. Cookies and tracking

We use essential cookies for secure sessions and functionality. Analytics cookies (where enabled) are used to improve the service; consent banners are displayed where required. You can manage cookies in your browser settings.

9. Security

Data is stored in EU data centres with encryption in transit, access controls, and auditing. No online service can be 100% secure; if we identify a breach affecting you, we will notify you and regulators as required.

10. Children

The service is not directed to individuals under 18. If we learn we have collected data from a minor without consent, we will delete it.

11. Changes

We may update this policy from time to time. Material changes will be highlighted on this page with a new “Last updated” date.